# Labels

How labels sync with Gmail or Outlook and how to organize your inbox in Jace.

## Labels sync with your provider

Jace mirrors your Gmail labels and your Outlook categories/folders. We import existing labels during onboarding and stay in sync as labels change. You can view and manage labels in Settings → Labels.

## Default labels

Jace includes built-in labels (like Needs reply, Waiting, FYI, Promotions) that automatically group your threads based on the context of each conversation.

Adjust views in [Settings → Sidebar](https://app.jace.ai/inbox#settings-sidebar). Manage labels in [Settings → Labels](https://app.jace.ai/inbox#settings-labels).

Inbox layout & label options:

- Choose a predefined sidebar layout for the sidebar
- Reset sidebar categories to defaults if things look off
- Create AI‑powered labels with a description to auto‑apply them to matching emails
- Control label visibility: show in sidebar, display on emails
- Built‑in core labels (Needs Reply, Waiting, FYI, To Do, Promotion) are AI‑enabled by default
- Optional automation per label: create drafts automatically; add extra instructions
- Advanced per‑label options: mark as done/split from inbox, also move to trash, exclude specific sender emails

AI labels best practices:

- Keep descriptions short and specific; mention clear inclusion/exclusion rules
- Use “exclude addresses” for noisy senders so the AI doesn’t over‑apply a label

Troubleshooting:

- If a label applies too broadly, refine its description and exclude addresses
- If you don’t see a label in Gmail, enable “Show in sidebar” and “Show in inbox”
- For Outlook, confirm the label appears as a category or folder in Outlook; updates reflect back to Jace on the next sync
- Use Reset Sidebar if categories look misconfigured

## Tips

- Keep label names concise and stable—Jace uses them to maintain context across threads
- Avoid bulk operations on tens of thousands of threads while import is running, as this can temporarily slow syncing

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